ESTIMATES & SHIPPING
Carefully pack all broken motors, parts, tonearms and/or reproducers to us. Please consult the UPS Shipping Guide for proper packing of your phonograph or parts. Given the often delicate nature of phonographs and their associated parts, these shipping rules must be followed in order to ensure (in the event of a damaged package) UPS will not deny the damage claim due to insufficient packaging.
We will send you a free estimate for repairs before any work is performed. (See Backlog info below.) Upon your approval, the work will be completed and sent back to you via UPS or Postal Service. We offer quick, friendly service at reasonable prices.
When sending in your motors for repair, there’s no need for you to send in your turntable and crank unless you also need work done on those items. We have a good number of cranks and turntables that we can use to test your machines once repairs are complete. If you have questions about any type of repair, feel free to call us or email us and we will be happy to answer all of your questions. We constantly check the emails 4 or 5 times during our normal business hours. We should be able to get back to you within an hour or two generally. Emails received over the weekend would be answered when the shop re-opens Monday morning.
We will send you a free estimate for repairs before any work is performed. (See Backlog info below.) Upon your approval, the work will be completed and sent back to you via UPS or Postal Service. We offer quick, friendly service at reasonable prices.
When sending in your motors for repair, there’s no need for you to send in your turntable and crank unless you also need work done on those items. We have a good number of cranks and turntables that we can use to test your machines once repairs are complete. If you have questions about any type of repair, feel free to call us or email us and we will be happy to answer all of your questions. We constantly check the emails 4 or 5 times during our normal business hours. We should be able to get back to you within an hour or two generally. Emails received over the weekend would be answered when the shop re-opens Monday morning.
Backlog for our FREE estimate
When sending in your phonograph parts for repairs or cleanings, see the costs here: Repair Prices
Please keep in mind that the backlog for our free estimates varies. Our approximate backlog for full motor repairs is 3 to 5 weeks from the time we receive your package. Please email us or give us a call if you want to know what the exact current work backlog is. If you are having just a reproducer rebuild or just sending in a spring canister(s) for mainspring work we can do that in about a week or sooner from the time we receive your package.
You can check with us after shipping your package to make sure that we received it, but the initial contact from us to you will be when we can do your estimate.
If you’re interested in getting your repair back sooner for a family get together, holiday, or birthday, then please click here: Expedite Service.
If you have any further questions please let us know. Thanks…
When sending in your phonograph parts for repairs or cleanings, see the costs here: Repair Prices
Please keep in mind that the backlog for our free estimates varies. Our approximate backlog for full motor repairs is 3 to 5 weeks from the time we receive your package. Please email us or give us a call if you want to know what the exact current work backlog is. If you are having just a reproducer rebuild or just sending in a spring canister(s) for mainspring work we can do that in about a week or sooner from the time we receive your package.
You can check with us after shipping your package to make sure that we received it, but the initial contact from us to you will be when we can do your estimate.
If you’re interested in getting your repair back sooner for a family get together, holiday, or birthday, then please click here: Expedite Service.
If you have any further questions please let us know. Thanks…
